Terms and Conditions
Welcome to Om Saravanabhava. By accessing and using our website and placing order enquiries with us, you agree to comply with the following Terms and Conditions. Please read them carefully before placing any order enquiry.
1. Acceptance of Terms
By using this website and placing an order enquiry for crackers, you confirm that you are legally eligible to purchase fireworks in your region and agree to follow all applicable laws and safety regulations.
Om Saravanabhava reserves the right to update or modify these Terms and Conditions at any time without prior notice.
2. Age Restriction
Fireworks are hazardous products and should be handled responsibly.
Customers must be 18 years or older to place order enquiries for crackers from this website.
By placing an enquiry, you confirm that you meet the minimum legal age requirement.
Parents or guardians must supervise children while using fireworks.
3. Product Availability
All products listed on the website are subject to availability.
During the Diwali season or peak demand periods:
Certain crackers may go out of stock.
Om Saravanabhava reserves the right to substitute products of similar value if necessary.
Customers will be informed in case of significant changes.
4. Pricing Policy
All prices listed on the website are based on Sivakasi factory pricing and may vary depending on seasonal demand, transportation costs, or government regulations.
Prices may change without prior notice.
Once an order enquiry is confirmed by our customer support team, the price will remain fixed for that order.
5. Order Confirmation & Payment
After placing an order enquiry:
Customers will receive an estimate confirmation via email, phone, or WhatsApp.
No Online Payment: Please note that this website does not process online payments or direct card transactions. All orders are submitted as estimate enquiries. Payments must be made via manual/offline modes (such as Google Pay, PhonePe, UPI scan, or Direct Bank Transfer) as specified on our order success screen or upon confirmation by our customer support team.
Orders will be processed and dispatched only after verification of manual payment confirmation or as agreed upon with our team.
Om Saravanabhava reserves the right to cancel or refuse any order due to incorrect pricing, stock limitations, or non-payment.
6. Shipping and Delivery
Om Saravanabhava provides delivery services wherever applicable.
Delivery timelines may vary depending on:
Customer location
Courier/logistics partner availability
Seasonal demand
Customers must provide accurate shipping details to avoid delivery delays.
Om Saravanabhava is not responsible for delays caused by courier partners or unforeseen circumstances.
7. Safety Guidelines
Firecrackers should always be used responsibly and according to safety instructions.
Customers must:
Follow all safety instructions provided with the products
Use crackers only in open spaces
Keep water or sand nearby while lighting fireworks
Ensure children are supervised by adults
Om Saravanabhava will not be responsible for accidents caused by improper handling or misuse of fireworks.
8. No Return or Exchange Policy
Due to the nature of firecracker products:
Returns or exchanges are not accepted once the order has been delivered.
Customers are advised to check the order immediately upon delivery.
In case of damaged products during shipping, customers must report the issue within 24 hours of delivery.
9. Government Regulations
Customers must follow all local laws and regulations related to fireworks usage.
Certain states or cities may have restrictions on fireworks.
Om Saravanabhava is not responsible for orders placed in restricted areas where fireworks are banned by law.
10. Limitation of Liability
Om Saravanabhava shall not be held liable for:
Any injuries caused by improper use of fireworks
Property damage due to negligence
Delays in delivery caused by external logistics providers
Customers are responsible for safe handling and proper use of all purchased products.
11. Intellectual Property
All content on this website, including logos, images, product descriptions, and designs, is the intellectual property of Om Saravanabhava.
Unauthorized copying, reproduction, or redistribution of website content is strictly prohibited.
12. Privacy Policy
Customer personal information such as name, phone number, and address will be used only for order processing and delivery purposes.
Om Saravanabhava will not sell or share customer data with third parties without consent, except when required for delivery or legal compliance.
13. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Customer Support: Om Saravanabhava
Our support team is available to assist you with orders, product details, and delivery inquiries.